announced that its Decision Manager anti-fraud solution has been
selected by Air India Express. Decision Manager, designed to help
companies like Air India Express automate and safeguard its online
ticketing, provides access to over 150 global validation tests to
screen for fraud and determine in real time whether online
transactions should be accepted, rejected, or marked for further
review.
Air India Express is India's first international airline to offer
budget travel. The carrier flies to 14 key international destinations
including Dubai, Abu Dhabi, Singapore and Bahrain, and also operates a
domestic service between major Indian cities.
How Decision Manager works
Decision Manager features an easy-to-use interface which allows fraud
management staff to create rules and manage acceptance criteria for
online orders. Based on rules Air India Express defines, Decision
Manager automatically determines the appropriate disposition of
incoming orders—accept, reject, or review. Orders suspended for review
are held in a case management queue for fast examination and
disposition using Decision Manager's sophisticated case management
system. Rules can be tested without risk to determine their
effectiveness and quickly modified to adapt to changing order
patterns. A complete array of process analytics further helps address
the accuracy and efficiency of the fraud management process. For more
information, see CyberSource's Decision Manager.
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