Dun & Bradstreet, the world’s leading provider of global business information, knowledge and insight, released the fourth edition of its publication, India’s Top ITeS and BPO Companies 2008. The study highlights the key achievements of the sector and its major growth drivers. It also covers the dynamics of the ITeS and BPO industry in India and its future direction.
Speaking at the launch, Dr. Manoj Vaish, President & CEO – India, Dun & Bradstreet said, “While the ITeS-BPO industry is bound to be impacted by the financial crisis, firms have taken measures to mitigate some of that risk. The industry has started providing services to a wider set of verticals, thus reducing their exposure to any one vertical. For instance, the BFSI sector’s share of the overall pie of services offered by the surveyed ITeS-BPO companies dropped to 28% in FY08 from 31% in FY07. This trend is set to continue.”
“We see a similar trend for conventional BPO services as well. While conventional BPO services continue to form a majority of the total services offered by the surveyed companies, this year’s study has seen conventional BPO services drop by almost 10 per cent from last year. On the other hand, service lines such as KPO, LPO, EPO and eLearning have increased its share considerably. Margins are substantially higher in these services and with companies keen to diversify, revenues from these services are bound to increase,” he added.
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